Privacy Policy

Welcome to Carbon Valley. By accessing or using our website and placing an order, you agree to the terms outlined in this Privacy Policy & Terms page.

Carbon Valley specializes in custom automotive license plate frames and related accessories. We are committed to protecting your privacy and providing clear information about how we collect, use, and process your information.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information:

  • Name;
  • Email address;
  • Phone number.

Order Information:

  • Custom text or design details submitted for your license plate frame;
  • Order history;
  • Product preferences.

Technical Information:

  • IP address;
  • Browser type;
  • Device information;
  • Cookies and analytics data.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders;
  • Communicate about your order;
  • Provide customer support;
  • Improve our website and services;
  • Prevent fraud and unauthorized transactions;
  • Send promotional communications (only if you choose to receive them).

We do not sell your personal information to third parties.

3. Order Terms & Payment

All orders are subject to product availability and acceptance by Carbon Valley.

By placing an order, you agree that:

  • You are authorized to use the selected payment method;
  • All information provided is accurate and complete;
  • Prices may change without prior notice;
  • Applicable taxes and shipping fees may be added at checkout.

Payments are processed through secure third-party payment providers.

4. Custom Orders & Returns Policy

Because our products are custom-made, all personalized orders are produced according to the text, design, and specifications submitted by the customer.

Returns & Exchanges:

  • Custom products are generally non-refundable and non-returnable;
  • If an item arrives damaged, defective, or incorrect due to our error, please contact us within 7 days of delivery;
  • We may offer a replacement or refund at our discretion for verified issues.

Customer Responsibility:

Customers are responsible for reviewing spelling, formatting, and design details before submitting an order.

5. Shipping Policy

Processing times for custom orders may vary.

Please note:

  • Estimated delivery dates are not guaranteed;
  • Shipping carriers may experience delays beyond our control;
  • Risk of loss transfers to the customer upon delivery by the carrier;
  • Customers are responsible for providing an accurate shipping address.

6. Third-Party Services

Our website may use third-party services such as:

  • Payment processors;
  • Shipping providers;
  • Analytics tools;
  • Advertising platforms.

These services may collect and process information according to their own privacy policies.

7. Intellectual Property

All website content, including logos, product photos, graphics, and text, is the property of Carbon Valley unless otherwise stated.

You may not copy, reproduce, or use our content without written permission.

8. Limitation of Liability

Carbon Valley is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

Our maximum liability shall not exceed the amount paid for the specific order.

9. Changes to This Policy

We may update this Privacy Policy & Terms from time to time.

Updated versions will be posted on this page with a revised effective date.

10. Contact Information

If you have questions about this Privacy Policy & Terms, please contact us:

Business Name: Carbon Valley
Email: info@carbon-valley.com
Address: Wheeling, IL 60090

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